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AA Colleague 1: It's the pace of it. Every day is different.
AA Colleague 2: Every customer's different, every customer needs a little bit of help or empathy.
AA Colleague 3: You need to find out what works for them, do the best job you can to make sure that you're delivering what they need.
AA Colleague 4: It feels great, because you actually feel like you're achieving something in this job.
AA Colleague 5: There's always lots of support around if you need it.
AA Colleague 6: If there's something you're not sure of, they'll spend that time with you on a one to one basis, and in a group, again, they'll go over it if you need them to.
AA Colleague 7: We always help each other and build everyone up.
AA Colleague 8: It really makes your day when you know that at the end of a call, a customer's happy when they get off the phone.
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